PPI Claims Process

The first step is the most simple. Either click the Start Claim button or call us on 0800 849 5078 and one of our expert advisors can send you a Free PPI Check Pack.

For the free check to take place, we will need you to provide us with the name of the lender, any information which could help the lender identify you and a signed letter of authority which will enable DRSP to contact your lenders.

From here, it takes up to 8 weeks for the lender to confirm whether or not you have PPI (although in a lot of cases it can be significantly faster than this) and at this point, if you want to submit a complaint, you have the choice of whether to pursue a claim yourself with the help of the Financial Ombudsman Service ("FOS") or engage any Claims Management Company you choose.

If you want DRSP to do the work on your behalf, we will submit a complaint for you and your lenders have an 8 week period by which they must provide a final response.

Where a lender makes an offer (either directly or after the intervention of the FOS), DRSP will recommend whether or not the offer should be accepted. If an offer is accepted, payment should be received by you within 28 days.

On successful completion of a claim, DRSP charge a fee of 20% + VAT (currently at 20%) of the total claim value.  The 20% VAT is payable on the fee only, meaning that total fees inclusive of compulsory VAT are 24% of the total claim value.

Compensation for a Payment Protection Insurance claim may come in the form of a direct financial payment or, where an individual is in arrears or in breach of their contractual payments, as an indirect financial benefit. This could mean a reduction of the outstanding balance of the loan, reduction in arrears, or a combination of the aforementioned.

In addition, part of the compensation for mis-sold PPI will include statutory interest from which the lender will automatically deduct Income Tax at a rate of 20% although if you do not pay tax (or if you have not used your tax free saving allowance) part or all of this amount may be able to be reclaimed from HM Revenue & Customs.

Should a lender reject a claim, or simply fail to respond then we can refer the case to the Financial Ombudsman Service ("FOS") to make an objective assessment of the case. If this is necessary then the length of time to receiving your compensation could be extended.

Through every step of the process, DRSP are fully committed to providing the best service possible and to ensure you are kept up to date with the progress of your claims. Our dedicated team will deal with all complaint on your behalf and will be able to help you to identify any potential claims for mis-sold PPI.


To start your claim, either click the Start Claim button or contact us on 0800 849 5078.